Refund policy
30-Day Money-Back Guarantee
We want you and your dog to love OrbiPaw. If you're not happy with your purchase for any reason, you have 30 days from the date of delivery to request a full refund.
1. How the guarantee works
- Contact us within 30 days of delivery with your order number.
- You don't need a reason, and the item doesn't need to be unused or in its original packaging.
- Once we receive the item back, we'll refund you in full.
2. Damaged or defective items
If your OrbiPaw arrives damaged, stops moving, won't charge or the lights stop working within 30 days of delivery, we'll send you a free replacement or a full refund, whichever you prefer.
Just contact us with your order number and a short video or photo showing the problem. In most cases you won't need to send the item back.
OrbiPaw is not a chew toy; please always supervise your dog during play.
3. How to request a refund
- Contact us through our contact page within 30 days of delivery, with your order number.
- We'll reply with the return instructions and address. Please contact us before sending anything back, so we can match the return to your order.
- Send the item back with a tracked shipping service.
4. Return shipping costs
- Change of mind: return shipping is paid by the customer.
- Defective, damaged on arrival or wrong item: there is no cost to you.
5. Refunds
Refunds are issued to your original payment method within 5–10 business days after we receive your return (or approve your defect claim). Your bank or card issuer may take a few extra days to show the refund.
6. Exchanges
Want a different color or size? Request a refund following the steps above and place a new order for the one you want.
7. Your legal rights
This policy does not affect your statutory consumer rights under the laws of your country.
Questions?
We're happy to help. Reach out anytime through our contact page.