FAQ

How does OrbiPaw move?

A built-in mechanism makes the ball roll, bounce and change direction on its own, so every chase feels new.

Which size should I choose?

Blue and Orange (5.2 cm) are made for small dogs. The XL balls (Grey, Red, Green, 7.5 cm) are bigger, made for medium and large dogs, and add a glowing LED band around the middle. Neither is a chew toy, so please supervise your dog during play.

Does it light up?

Yes. Every OrbiPaw has a glowing LED ring, and the XL adds an LED band around the middle.

Do I need an app?

No app needed. Just turn it on and let the fun begin.

How do I charge it?

OrbiPaw has a built-in rechargeable battery that charges via USB. No replacement batteries needed.

How do I clean it?

Turn it off and wipe it with a damp cloth. It contains electronics, so please don't submerge it in water.

How long does shipping take?

Shipping is free, and orders arrive in 5–8 business days.

Can I return it?

Yes. Every order comes with a 30-day money-back guarantee: if you're not happy for any reason, contact us within 30 days of delivery for a full refund. See our Money-Back Guarantee page.

What if it stops working?

Every OrbiPaw is covered against manufacturing defects. Send us your order number and a short video of the problem and we'll replace it or refund you.